Our team of Technical Support experts are ready to help you with any technical inquiries you may have, 24/7. This commitment to Technical Support means that whatever the nature of your issue, we can provide assistance all year around.
Not every problem can be solved over email and sometimes making a phone call just isn't an option. That's why we offer both Email and Phone Support. Whatever your circumstances, you can get in touch with us.
Technical Support phone hours are from 8:30 am to 5:30 pm Monday to Friday. 8:30 am to 12:00 nn Saturday. Please use the links below if you need help outside this time.
Phone or Email, It's Your Choice
- +63(2) 706 5796 (Trunkline)
- +63(2) 706 5805 (Fax)
- +63(2) 706 5797
- +63(2) 706 6138
- +63(2) 706 6139
- +63(2) 706 6140
- +63(2) 706 6142
- +63(2) 706 6144
We're also on mobile:
- +63 (922) 330-8373
- +63 (917) 569-7380
24/7 Tech Support
For weekends and holidays:
PLDT Wireless: +63(2) 806 5201
Sun Cellular: +63 (922) 260 3819
Globe: +63 (917) 569 7380
In order to provide efficient response times to billing, sales, and technical requests, we ask our customers to use our Help Desk to submit any account related questions. The ticket system will ask detailed questions regarding the topic you choose to enable our customer service representatives to answer your questions completely and efficiently.
Our Technical Support promise:
- To be accessible, friendly, and helpful at all times.
- To answer the phone when you call, 24/7.
- To reply to your technical support requests within 24 hours.
- To provide timely information regarding system incidents.
- And lastly, we promise to listen. Should we fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.